Privacy and disclaimers

The following discloses the privacy practices and disclaimers for Servadus, Inc.

PRIVACY POLICY
Servadus, Inc. (“Servadus”) takes your privacy seriously. We want you to know how we collect, use, share, and protect your data.

This Privacy Policy tells you:

This Privacy Policy applies only to personal data that we collect on the website www.servadus.com as modification, relocation, or redirection from time to time (the¬†“site”). This Privacy Policy does not apply to any other websites accessible through the site.

If you do not want us to handle your data as described in this Privacy Policy, please do not use the site. If you reside outside the U.S., you will not be able to submit personal data through this website unless you consent to this Privacy Policy. 

Personal data means information that relates to you as an individually identifiable person, such as your name, email address, and mobile number.

  1. WHAT PERSONAL DATA DO WE COLLECT
    • Information You Give Us
      We collect personal data that you voluntarily share with us through the site. For example, we may ask you to register and provide information when you download free information, such as white papers and email newsletters, or respond to a marketing campaign.

Information We Collect Through Technology on The site

We collect information through technology to enhance our ability to serve you. When you access and use the site, Servadus and, in some cases, our third-party service providers collect information about how you interact with the site. We describe below the methods we use to collect information through technology. 

IP Address
We collect your device identifier, browser information, and Internet Protocol (IP) address when you visit the site. An IP address is often associated with the portal you use to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based on your IP address. We do not link your data to device identifier information, browser information, and IP addresses. According to local law, IP addresses and the like are considered personal data; then, we treat them as such.

Do We Use Cookies?
Yes. We use cookies on this website. A cookie is an information sent by a web server to a web browser and stored by the browser. Each time the browser requests a page from the web server, the cookie communicates with the webserver. This process enables the webserver to identify and track the web browser.   We use cookies to help us understand how users use the site. For example, cookies gather information about how long you spend on a web page to understand what web pages are of most interest to users. 

We, or our service providers, may send cookies to your browser. The web browser may store those cookies on your computer’s hard drive. We, or our service providers, may use the information we obtain from the cookies in the administration of this website to improve the website’s usability and marketing purposes. For example, our sales team may use information about website engagement to determine the potential interests of a user requesting information about our services. We may use information obtained from cookies to recognize your computer when you visit our website and personalize our website for you. For example, we may also use cookies’ information to tailor how the website appears to you (including the advertisements and offers you receive) to better match your interests and preferences.

We may use anonymous cookies to record non-personal information such as website activity, date and time of visit, and domain type. We may use this information for retargeting purposes.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer, you can refuse all cookies by clicking “Tools,” “Internet Options,” “Privacy,” and selecting “Block all cookies” using the sliding selector.) However, this step will cause some features of this website and other websites not to work. For example, a website typically cannot remember that you have logged in when you move from page to page without cookies.

Service Providers’ Cookies
We use cookies provided by third-party service providers, such as Google Analytics and ZoomInfo, to assist us in better understanding our site visitors. The cookies correlate data tied to a user’s IP address, pages visits, time spent on a page, and subsequent websites visits. For example, based on this information, Google Analytics compiles aggregate data about site traffic and site interactions, which we use to offer better site experiences and tools in the future. Google Analytics does not collect personal data (other than IP addresses considered personal data in some countries). You can obtain more information about Google Analytics here: www.google.com/intl/en/policies/privacy/

Web Beacons
We include small graphic images or other web programming code, called web beacons (also known as “pixel tags,” “web bugs,” or “clear GIFs”), on the site. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of Web users. In contrast to cookies stored in a user’s computer hard drive, web beacons are invisibly on Web pages. They are about the size of the period at the end of this sentence. ¬†

Your ‘Do Not Track Browser Setting
We support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser’s settings to let the websites you visit know that you do not want the websites collecting your data.

We may track your online activities over time and across third-party websites or online services. For example, we might use web beacons to help us determine what links or advertisers brought you to our site. We then track your activities on our site. However, we will not engage in tracking if you select the DNT browser setting.

  • Information Third Parties Provide About You

We supplement the information collected about you through the site with records received from third parties. This process allows us to enhance our ability to serve you, tailor our content to you, and offer you information that we believe may interest you.

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  1. PURPOSES FOR WHICH WE USE THE PERSONAL DATA WE COLLECT

 We use the information we collect to serve you and improve your experience on the site. These purposes include:

  • Responding to requests for information
  • Responding to requests for service quotes
  • Providing users free white papers
  • Registering users for Servadus promotional materials and events
  • Contacting users for marketing, advertising, and sales purposes
  • Responding to questions and feedback
  • Conducting market research and analysis
  • Continuously evaluating and improving the online user experience
  • Network and information security
  • Fraud prevention
  • Reporting suspected criminal acts
  • Compliance with the law or to protect the rights, property, or safety of Servadus, our users, or others

Data Retention
We retain your data for the duration of the customer relationship, if any. We also have your data for 12 months after our last interaction with you.

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  1. HOW WE SHARE THE PERSONAL DATA WE COLLECT

We do not sell or rent your data to third parties. The following are some of the ways we share your data:

  • Required Disclosures: We may be required to share personal data in a court proceeding in response to a court order, subpoena, civil discovery request, other legal processes, or otherwise required by law.
  • Legal Compliance and Protections: We may disclose accounts and other personal data when we believe disclosure is necessary to comply with the law or protect the rights, property, or safety of Servadus, our users, or others. This action includes exchanging personal data with other companies and organizations for fraud protection and credit risk reduction.
  • Corporate Transactions: We reserve the right to disclose and transfer your data, including your data:
    • To a subsequent owner, co-owner, or operator of the site or successor database.
    • In connection with a corporate merger, consolidation, bankruptcy, the sale of substantially all our membership interests and assets, or other corporate change, including any prospective purchasers.

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  1. HOW WE PROTECT THE PERSONAL DATA WE COLLECT

The security and confidentiality of your data are essential to us. We have technical, administrative, and physical security measures to protect your data from unauthorized access or disclosure and improper use. 

For example, we use Transport Security Layer (TSL) encryption to protect the data collection forms on our site. In addition, access to customer information is restricted to authorized personnel only. Only employees who need personal data to perform a specific job (for example, a customer service representative) will be given access to those records. Employees with access to personal data are kept up-to-date on our security and privacy practices. Servadus will not retain Payment information such as Credit card numbers used for payment processing and automatic renewals where applicable for other purposes.
You must protect against unauthorized access to your password and your computer. Be sure to close your browser after you have completed your visit to the site.

Please note that no security measure is ever perfect or impenetrable despite our reasonable efforts, so we cannot guarantee the security of your data.

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  1. YOUR CHOICES REGARDING YOUR DATA

You may contact info@servadus.com to access, update, correct, and delete your data.

Managing Cookies and Other Data Collection Technologies: You have some options to control or limit how our vendors and we use Cookies and other technologies, including for advertising:

  • To prevent your data from being used by Google Analytics, you can install Google’s¬†opt-out browser add-on.
  • To opt out of interest-based advertising, you can visit¬†http://optout.networkadvertising.org/#!/and follow NAI’s on-screen instructions. You will still receive advertising after opting out through the NAI. There will be no tailoring of advertising to your interests.
  • To opt-out of ads on Facebook or Google targeted to your interests, use your Facebook, LinkedIn, or Google Ads settings.
  • Check your mobile device for settings that control ads based on your interactions with the applications on your device. For example, on your iOS device, enable the “Limit Ad Tracking” setting, and on your Android device, enable the “Opt-out of Ads Personalization” setting.

HAVE QUESTIONS
If you have any questions about this Privacy Policy, we’ll do our best to answer them promptly. You can contact us at: info@servadus.com.

CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE/YOUR CALIFORNIA PRIVACY RIGHTS
California residents who use the site may request that we provide specific information regarding disclosing your data to third parties for their direct marketing purposes. You can make such a request by email to info@servadus.com.

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  1. INFORMATION SPECIFIC TO NON-U.S. USERS
  2. a) All locations outside of the United States

Servadus outsources web services to Canada. Servadus will maintain the personal data collected through the site. Servadus will comply with requests to exercise individual data rights per applicable law. You can contact info@servadus.com to request to exercise your data rights.

  1. b) European Economic Area and Switzerland

The information in this and the above section applies to users in the European Economic Area and Switzerland (collectively, the “EEA”).

Individuals in the EEA (“EEA Individuals”) are not required by statute or by contract to provide any personal data to the site. Servadus sometimes uses EEA Individuals’ data submitted through the site for automated decision-making. For example, Servadus may display advertisements and send emails to you containing content chosen based on the products you have ordered from us in the past.¬† ¬†

Cross-Border Data Transfers:
There will be a transfer of personal data collected through the site to the United States. The data collected through the site (listed in Section 3 above) are in the United States, Canada, or the country of data collection. The European Commission has not determined that the United States ensures adequate protection for personal data. 

Legal Bases For Processing:
Servadus processes your data with your consent and as required by law. In addition, Servadus processes your data as necessary for the performance of the sales contract. For example, if you ask us for quotes for products and services you are interested in buying, we may send them to you. Servadus also processes personal data as necessary for its legitimate interests as follows:

  • Marketing and advertising: Unless you opt-out as described below, we use your data regarding products and services you have ordered or in which you have otherwise demonstrated interest as necessary to provide you information about the products and services that we think might interest you per applicable law.
  • Network and information security, fraud prevention, and reporting suspected criminal acts: In the event of fraud, a security incident, or a suspected criminal act, we would examine personal data that appeared to be linked to the incident as necessary to determine what happened, remediate, report to the authorities, and prevent a recurrence.

Right to Object to Processing for Direct Marketing or Legitimate Interests:
EEA Individuals have the right to object to processing their data for Servadus’s direct marketing or legitimate interests by contacting Servadus at¬†info@servadus.com.

Data Retention
We retain your data for the duration of the customer relationship, if any. We also have your data for 12 months after our last interaction with you.

Individual Rights:
EEA Individuals have the right to access their data collected by the site and request that Servadus update, correct, or delete their data as provided by applicable law. EEA Individuals also have the right to object to or restrict, Servadus’s processing of their data.

In addition, EEA Individuals have the right to data portability concerning their data. Subject to certain limitations, the right to data portability allows EEA Individuals to obtain from Servadus or ask Servadus to send a third party a digital copy of the personal data they provided to the site. EEA Individuals’ right to access their data includes their right to receive a copy of all, or a portion, of their data in Servadus’s possession. Servadus’s providing the personal data would not adversely affect the rights and freedoms of others.

  Suppose EEA Individuals believe Servadus processed their data in violation of applicable data protection law. In that case, they have the right to complain to the relevant data protection authority in the country where they reside, where they work, or where the alleged violation occurred. EEA Individuals can exercise these rights by contacting info@servadus.com. Servadus will respond to such requests per applicable data protection law.

EEA Individuals may use the contact information above to withdraw their consent to process their data, whereas Servadus requires their consent as a legal basis for processing their data. Any withdrawal will apply only prospectively. Servadus will continue to retain the personal data that EEA Individuals provided before they withdrew their consent for as long as allowed or required by applicable law.

In addition, you may cancel email communications you have chosen to receive from Servadus by selecting unsubscribe at the bottom of each email.

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  1. CHANGES TO THIS PRIVACY POLICY

If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date above. Suppose we materially change this Privacy Policy to affect how we use or disclose your data. In that case, we will provide a prominent notice of such changes and the effective date of the changes before making them.   

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  1. GENERAL

This website contains proprietary notices and copyright information, the terms of which must be observed and followed. This site and all content in this site may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used for the creation of derivative works without prior written consent from Servadus, except that Servadus grants you non-exclusive, non-transferable, limited permission to access and display the Web pages within this site, solely on your computer and for your personal, non-commercial use of this Web site. This permission is the condition of you not modifying the content displayed on this site, keeping intact all copyright, trademark, and other proprietary notices, and your acceptance of any terms, conditions, and notices accompanying the content or otherwise outlined in this site. Notwithstanding the preceding, any software and other materials made available for downloading, access, or other use from this site with their license terms, conditions, and notices will be per such terms, conditions, and notices.

Except for the limited permission in the preceding paragraph, Servadus does not grant you any express or implied rights or licenses under patents, trademarks, copyrights, or other proprietary or intellectual property rights. Your failure to comply with the terms, conditions and notices on this site will automatically terminate any requests you have without prior notice. You must immediately destroy all copies of downloaded materials in your possession or control. You may not mirror any of the content from this site on another Web site or other media.

Certain disclaimers

There is no promise or guarantee that the information on this website is correct, current, or complete. This site may contain technical inaccuracies or typographical errors. Servadus assumes no responsibility (and expressly disclaims responsibility) for updating this site to keep information current or ensure any posted information’s accuracy or completeness. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision related to any services, products, or other matters described on this site.

Servadus provides no assurances that any reported problems will be resolved by Servadus, even if Servadus elects to provide information to address a problem.

Use of Trademarks and Logos

All product and company names are trademarks‚ĄĘ or registered¬ģ trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.¬†

Use of certain reference documents, collateral and use cases

Servadus is solely responsible for the contents of Servadus documents as of the publication date. The contents of these documents are subject to change based on revisions to the applicable regulations and standards (HIPAA, PCI DSS, et al.). Consequently, any forward-looking statements are not predictions and are subject to change without notice. While Servadus has endeavored to ensure that the information contained in these documents is from reliable sources, there may be regulatory, compliance, or other reasons that prevent us from doing so. Consequently, Servadus is not responsible for any errors or omissions or the results obtained from the use of this information. Servadus reserves the right to revise any part and the entirety of this document to reflect an accurate representation of the content relative to the current technology landscape. To maintain contextual accuracy of these documents, all references must explicitly reference the entirety of these documents, including the title and publication date; Neither party will publish references to these documents without prior written approval. Suppose you have questions concerning any legal or compliance matters referenced herein. In that case, you should consult legal counsel, your security advisor, or your relevant standard authority.

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